Our Team

Through three distinct entities, HealthChannels is freeing clinical staff from clerical work through a series of highly-specialized solutions designed for real and lasting change.

    Leadership Team

  • Michael Murphy, M.D.
    Chief Executive Officer

    Dr. Michael Murphy is co-founder and Chief Executive Officer of HealthChannels, parent company of QueueLogix and ScribeAmerica, LLC. Today, ScribeAmerica is the nation’s most frequently used professional scribe training and management company. ScribeAmerica was ranked on the INC. 500/5000 for America’s fastest growing private companies in 2011, 2012, 2013, 2014 and 2015. ScribeAmerica was also the recipient of the “Good to Great” award in 2015 and honored by being ranked number two by Modern Healthcare as one of the nations Hottest Healthcare companies.

    Prior to ScribeAmerica, Dr. Murphy served as an Army Ranger for the 1st Ranger Battalion in Savannah, Georgia, which allowed him to gain various leadership skills along with the ability to develop standard operating procedures. He applies this to his daily duties for ScribeAmerica. Dr. Murphy has been a leader on multiple issues including scribe policy, department throughput, electronic medical record implementation and optimization of provider to patient ratios. His goals are to continue making all practice locations an environment built for an exceptional patient experience and allow providers to solely focus on patient care.

    Dr. Murphy received his Doctor of Medicine from St. George’s University and completed his residency training in Emergency Medicine at the University of Medicine and Dentistry of New Jersey in Newark. He has co-authored one textbook and is involved in 3 peer review articles.

  • Sarah Lamb
    Chief Operations Officer

    A Southern California native, Sarah Lamb received her Bachelor of Science in Biology from the University of California at Santa Barbara. She’s been central to the HealthChannels’ Executive Management Team from the start, first as ScribeAmerica’s first employee and supervisor and eventually as COO overseeing all core operations. In addition to leading to the company’s growth from infancy, Sarah was also a key contributor to development of the medical scribe industry’s leading scribe curriculum.

    Sarah has nine years of experience with EDIS implementation and works firsthand with nearly two dozen different EMRs. She takes great pride in enhancing the quality of care for millions of patients by way of improved processes for their physicians and providers.

  • Jennifer Larsen
    Executive Vice President of Senior Management

    Jennifer Larsen joined HealthChannels in 2006 and has been key in the company’s growth from small startup to market leader to industry pioneer. She was one of the company’s first managers to implement new medical scribe programs across the U.S. At ScribeAmerica, the original HealthChannels company, Jennifer authored the guide to standardizing program procedures for managers, streamlined operational practices and created the compliance protocol to meet national Joint Commission standards for scribes. Today, as a partner and executive vice president of senior management, Jennifer is responsible for overseeing and improving programs nationwide.

    Before joining HealthChannels, Jennifer graduated from the University of California at Irvine with a Bachelor’s in Biological Sciences. She was a recipient of full athletic scholarships and played Division I tennis for both University of Wyoming and University of California at Irvine.

  • Jackie Reynolds
    Executive Vice President of Operations

    Jackie Reynolds has been a part of the HealthChannels team since 2006, when she served as a standout medical scribe at Tri-City Medical Center. After excelling at her initial position as project leader and regional manager, she took on the role of partner and vice president of business development and later executive vice president of operations. Jackie holds a B.S. in Biological Sciences from San Diego University.

  • Mike Welch, MBA
    Chief Financial Officer

    Before joining HealthChannels, Mike Welch spent four years with Sunera working on a variety of projects including internal audit compliance, cash to GAAP accounting conversions, audit support for clients and evaluations of intangible assets—all while serving as the main contact for financial reporting. Prior to that, he started his career in Audit at Deloitte & Touche (D&T) in South Florida, working on the firm’s largest public companies in the South Florida market.

    Now licensed in the state of Florida, Mike holds a B.S. in accounting from York College of Pennsylvania and an MBA with accounting concentration from Florida Atlantic University.

  • Gary B. Glass
    General Counsel & Head of Human Resources

    Gary joined HealthChannels with more than two decades’ worth of legal experience in various legal arenas including government, large law firms and both privately-held and publicly traded companies. He began his legal career as a criminal prosecutor at the New York County District Attorney’s office. After three years as an assistant district attorney in Manhattan, he joined the private sector as an associate at Patterson Belknap Webb & Tyler and then a partner at Winston & Strawn, a global white-shoe law firm headquartered in Chicago. After 11 years of outside counsel practice, Gary moved in-house in 2002 as a senior assistant general counsel for Altria Group Inc., a Fortune 25 consumer product manufacturing conglomerate. He later joined UST Inc., a $12 billion S&P 500 manufacturing company, as general counsel and chief compliance officer. After UST was acquired and its HQ relocated, Gary served as general counsel and chief compliance officer—first at iGPS Logistics, a privately-held asset pooling company, and later at Gallop Capital Partners, a private investment fund in the healthcare space.

    Gary received his J.D. from Fordham University School of Law in 1992 in New York City and his undergraduate degree from Princeton University in 1987.

  • Craig Newman
    Chief Strategy Officer

    Craig Newman serves as the Chief Strategy Officer for HealthChannels where he supports current and prospective partners assess the impact of scribes within their healthcare system. Craig also collaborates with Dr. Murphy and the Client Solutions team to think through new strategic initiatives to better serve our partners.

    Prior to joining HealthChannels, Craig spent the past eight and half years with the Advisory Board Company, a national healthcare research and solutions firm. While with the Advisory Board, Craig worked in a consultative role to support hospitals and health systems with their service line planning and clinical technology assessment. Craig also worked to launch several initiatives focused on network strategy, referral management, and various use cases for leveraging real time-predictive analytics.

    Craig currently resides in Washington, D.C. In his spare time, Craig enjoys golfing, cooking, and traveling.