Who We Are

At HealthChannels we provide comprehensive solutions for today’s value-based healthcare. Experience improved clinical outcomes, strategic cost savings, and optimized care teams. Founded in 2016 as the parent company to ScribeAmerica, QueueLogix, and CareThrough we have grown to include comprehensive AI with SoundLines launched in 2019. As a physician-led company, we have a unique understanding of the challenges facing clinicians. Our strategies include the consistent delivery of solutions for health systems to overcome productivity losses experienced by the unassisted physicians using EMR and overworked care teams.

We credit our success to ensuring limited attrition among management and attract the best talent in the industry to run your program.

HealthChannels companies are among the nation’s most frequently used to combat provider burnout and to deliver on the metrics that matter. Across our suite of companies, we have more than 25,000 employees in 50 states providing professional services for over 3,300 clients. We invest heavily in the professional development of our teams by providing them with unique resources, online education, networking opportunities through social media, and more.

Our companies have ranked on the Inc. 5000 list eight years in a row for fastest-growing private companies. In addition, Modern Healthcare named ScribeAmerica one of the Hottest Healthcare Companies in 2013. HealthChannels clients also benefit from our dedication to excellence, having received the prestigious Press Ganey Summit and Stuart Fleming Patient Safety awards. The HealthChannels Podcast features discussions with thought leaders in the industry to keep our clients up-to-date on trends.

HealthChannels leads our clients in formulating solutions to challenges before they become insurmountable obstacles. We choose innovative paradigms over the conventional approach of a stand-alone unassisted physician. As the EMR, federal, and insurance regulations continue to impact physician productivity, the need for assisted documentation will grow. And while AI remains a buzzword, we believe not all AI is equally effective. Through research with notable academic institutions, we assist clients in understanding the benefits of incorporating AI into clinical workflows. We ask that you consider the enduring value of a partnership with HealthChannels.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

LEARN MORE AT CARETHROUGH.COM
TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

LEARN MORE AT SCRIBEAMERICA.COM
Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

LEARN MORE AT CARETHROUGH.COM
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

LEARN MORE AT QUEUELOGIX.COM
Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

LEARN MORE AT QUEUELOGIX.COM
Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM