December 04, 2018
Optimizing Revenue Cycle Management During the Transition to Value-Based Care
Among the first and most important challenges in this changing world is to bridge the traditional gap between patient-facing front ends of practices and business back-ends.

The rules of reimbursement are gradually changing, but in the healthcare game, no timeout can be called. No wonder those in the field are feeling a little dizzy and disoriented.

Forced to deal with a mixture of fee-for-service and value-based reimbursements, providers feel as if they have “a foot in each canoe,” says Humana Chief Medical Officer Roy Beveridge, MD. “That is a very unstable, uncomfortable position to be in.”

To put it mildly.

It’s a balancing act, and as the landscape continues to shift, providers are dealing with an increased sense of urgency to keep revenue flowing and stay in the game.

Mind the gap

Among the first and most important challenges in this changing world is to bridge the traditional gap between patient-facing front ends of practices and business back-ends.

QueueLogix provides that bridge, with a suite of technology solutions that make revenue cycles faster, stronger and far more efficient:

  • “LiveData” allows users to visualize large amounts of clinical and financial data. Users choose which metrics to track, so every action is rooted in data intelligence. Compelling charts and graphics make it easy to detect discrepancies and errors, fix them quickly, and address recurring problems.
  • “LiveTask” ensures that everyone involved in billing has access to the most up-to-date information. Collaboration among coding personnel, clinical documentation improvement teams, compliance and quality review professionals reduces the time needed to resolve complicated issues, and helps speed up billing.
  • “LiveSentry” uses artificial intelligence to analyze patterns based on customized guidelines, and to identify patient encounters that may require further attention—before billing results in lost reimbursements or denials. Essentially, it predicts mistakes before they can happen.
  • “LiveCode” links coders and scribes in a clinical, real-time environment. From the moment a new patient registers until the time the appointment ends, scribes can chat with coders in real-time. The coder gets needed answers directly through a dashboard, so transactions that once took days, now take seconds. And snags like suspended charts (caused by missing documentation or unclear notes), discharged not final billed (DNFB) cases, non-compliance and days sales outstanding (DSO) can be reduced or virtually eliminated.

New approaches

The shift to value-based reimbursements may also call for a shift in attitudes. Patients aren’t just patients, anymore. In an era of growing consumerism, they’re customers who want and need to be engaged.

Customer satisfaction has become an imperative. So much so that hospitals that treat customer experience as an investment, albeit while incurring increased costs, increase revenue even more, says Deloitte. For example, they make it easier for patients to handle their increasingly large deductibles by offering payment plans. Not only do they improve their chances of eventually getting paid, they also appeal to patients who might otherwise avoid the care they need.

CareThrough’s navigators and ScribeAmerica’s medical scribes also promote customer satisfaction and resultant revenue flow. CareThrough helps build relationships with at-risk patients, encouraging them to schedule appointments and making sure patients follow through with care plans. Meanwhile, scribes lighten the intense burden of administrative tasks for physicians, which in turn increases both the time, and the quality of time, they can spend with patients.

Machine learning

Artificial intelligence provides yet another path to better patient experiences and better outcomes. LifeLink’s chatbots interact with patients in a way that’s both familiar and comfortable—via text message. They’re sophisticated enough to identify a range of questions and prompts, and respond accordingly. Patients are made to feel as if they’re talking to a friend or acquaintance, not a computer.

So, for example, a patient arriving at the ER can receive updates about her wait time, lab results and other useful information. Meanwhile, chatbots deliver “real-world” data gathered through patient conversations to EMRs, creating an expanding loop that can lead to improved diagnoses and outcomes, as well as greater satisfaction.

Steady ground

The rules are changing and the footing sometimes feels treacherous, but with the right tools, techniques and attitudes, revenue streams can be made to keep flowing smoothly, helping to facilitate the transition to value-based reimbursements.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.