Case Study
Academic Health System Expands Its Scribe Program
An academic health system expanded from a 10-provider pilot to more than 100 providers using in-person scribes and TeleScribes.
Results at a Glance
- 66%: Decrease in provider documentation time
- 43%: Increase in provider satisfaction
- 10,000: Scribe-assisted encounters weekly
Organization Profile
- Organization: Academic health system
- Locations: 30+
- Providers in the system: 1,800
- Specialties in the system: 79
- Brands: ScribeAmerica
- Topics: Clinical documentation | Workforce transformation | Operational performance
- Organization type: Hospitals & health systems
The Challenge
As an academic health system grew, its documentation demands increased with patient volume. Providers were spending hours on patient records, reducing the time available for work at the top of their licenses.
The Solution
ScribeAmerica introduced both in-person scribes and remote TeleScribes. The system started with 10 providers and expanded support to more than 100 as it saw improvements in documentation and relative value units.
What Changed
The published study reports a 66% decrease in provider documentation time, a 43% increase in provider satisfaction, and 10,000 scribe-assisted encounters each week. It also reports wRVU improvements of 3% per encounter and 15% per month. These results reflect the implementation described in the case study.