Case Study
Integrated Health System Expands Documentation Support System-Wide
A longstanding HealthChannels partner combined in-person scribes, virtual scribes, and Speke AI to expand support across locations and specialties.
Results at a Glance
- 92%: Growth in supported clinical hours since 2020
- 10,000: Monthly clinical hours by 2023
- 80%: Growth in providers supported
Organization Profile
- Organization: Integrated health system
- Locations: 45+
- Providers: 180+
- Partnership: Since 2015
- Brands: HealthChannels | ScribeAmerica | Speke AI
- Topics: Clinical documentation | Clinical AI | Operational performance
- Organization type: Hospitals & health systems
The Opportunity
A large integrated health system sought a consistent approach to provider enablement across emergency departments, urgent care centers, and specialty practices. The system had partnered with ScribeAmerica since 2015 and adopted Speke AI in 2021.
The Solution
The organization brought in-person scribes, virtual scribes, and Speke AI into a combined model. A virtual scribe trial that began with one provider expanded to more than 14 specialties, allowing support to follow the needs of different care settings.
What Changed
The case study reports 92% growth in supported clinical hours since 2020 and an increase in overall monthly clinical hours from 5,000 to 10,000 between 2020 and 2023. The number of providers supported grew by 80%. Speke AI supported more than 1,700 clinical hours monthly, while 14 locations used virtual scribes. These figures describe the scope and growth of support, rather than a measured change in clinical outcomes.