Case Study
Oncology Department Expands Capacity Through Care Team Redesign
HealthChannels and Enabli Health helped a Southern California academic medical center redesign oncology workflows around a shared clinical assistant role.
Results at a Glance
- 1: Clinical assistant per shared pod
- 3: Provider teams supported each shift
- Oncology: Ambulatory care setting
Organization Profile
- Organization: Academic medical center
- Location: Southern California
- Specialty: Oncology
- Brands: HealthChannels | Enabli Health
- Topics: Care team design | Patient access | Operational performance
- Organization type: Hospitals & health systems
The Challenge
A large academic medical center with a high-volume oncology department needed to meet growing demand. Clinic leadership engaged HealthChannels for a care team consultation and workflow audit to identify opportunities to expand capacity.
The Care Team Design
The resulting design introduced shared pods. One clinical assistant trained by Enabli Health supported three active provider teams each shift. The role combined routine clinical duties with operational coordination, helping teams perform work in parallel.
The Approach in Practice
The clinical assistant’s responsibilities extended beyond administrative support. The published client story describes a model built around clinical work and the logistics of moving care forward. The highlights above describe the staffing model; the original PDF provides the fuller case study.