Optimizing Revenue Cycle Management During the Transition to Value-Based Care
Among the first and most important challenges in this changing world is to bridge the traditional gap between patient-facing front ends of practices and business back-ends.
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Why Healthcare Executives Are Increasingly Upbeat About Value-Based Care Models
Recent research strongly suggests that both healthcare executives and payers are becoming less worried and more optimistic about shedding traditional fee-for-service contracts and assuming financial responsibility for better outcomes.
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How Chatbots Improve Patient Engagement and Satisfaction
Using artificial intelligence, sophisticated bots are smart enough to identify a range of questions and prompts, and respond accordingly.
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Understanding and Overcoming Barriers to Interoperability
The process and progress may seem painfully slow, but every indication is that full nationwide interoperability will arrive one day, and for ...
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Can Physicians Be Sold on Value-Based Care?
Part of the skepticism reflects a concern that the concept of “value” in healthcare may be nebulous, and that value-based reimbursement can’t account ...
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Why Patient Navigators are Becoming Indispensable to Providers
As government-imposed requirements make healthcare delivery both more complex and potentially more or less profitable, the most skillful navigators ...
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Bridging the Gap Between Providers and Coding & Billing Staff
We all know that EHRs and other factors have made physicians’ work lives extremely demanding. But don’t forget that in a typical practice, those doing ...
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How Artificial Intelligence is Improving Healthcare
Artificial intelligence has arrived, and healthcare professionals are using it to address a wide range of areas.
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Physician Burnout in 2019: Are the Numbers Getting Better or Worse?
Whether you call it burnout or merely unhappiness and dissatisfaction, institutions need to do much more to address it. Several studies show that ...
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The Vital Importance of Accurate HCC Coding
To be reimbursed at the highest appropriate level, providers must report all diagnoses that impact evaluation, care and treatment. These include all ...
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How the “Blue Wave” will Affect Healthcare
The anticipated “blue wave”—though not overwhelming, since Republicans actually strengthened their grip on the Senate—was substantial enough to give ...
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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