Artificial Intelligence

HealthChannels AI solutions aggregate clinical data from across the care continuum to streamline documentation, improve overall revenue cycle operations, and empower care team management. With innovative strategies we are building the practices of tomorrow, today.

We make it easy for care teams to harness the power of AI without timely implementations.

Today, important data is stored in inaccessible systems that make it difficult for healthcare teams to find the right information and put it to use. Our AI solutions merge and refine data from a variety of sources to create actionable insights for care team navigation, patient engagement, revenue cycle management and more. With the SoundLines Platform, as part of the HealthChannels family of companies, splitting time between administrative work and delivering patient care is a thing of the past.
Intuitive AI helps your team use data to make more meaningful connections with your patients. With an innovative mix of audio signal processing, speaker segmentation, automatic speech recognition, and natural language processing specifically designed for conversational audio, practices increase performance and productivity.
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Care Team Optimization: Inform care team navigation by providing timely, actionable information to Care Team Assistants.
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Make the Most of Your Data: Our platform allows you to use a growing suite of AI-powered HealthChannels services that improve as you use them.
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Seamlessly Integrated RCM Tools: Pushing real-time data to Computer Assisted Coding shortens the billing cycle and leads to fewer rejections and an optimized medical record.
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HIPAA Compliant and Secure: We protect the patient data and ensure HIPAA compliance.


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Improve Patient Communication: A.I. Chatbot connect with patients and their family members, send appointment reminders, address concerns, and ultimately deliver quality healthcare that surpasses expectations.

The Artificial Intelligence Difference

We’ve designed an AI solution flexible enough to meet your unique practice needs.

  • Our speke AI-empowered documentation assistant can be used on your smartphone or on an in-room device.
  • The technology can integrate directly within your EHR.
  • Streamlined and fast onboarding.

For nearly two decades, our team of experts has deployed critical practice management solutions.

  • The SoundLines platform is part of the HealthChannels family, which means you have over 15 years of U.S.-based medical scribe experience in your corner.
  • Our regional presence and national infrastructure mean you have dedicated support for your SoundLines program.

AI can do more for your practice than reduce the documentation burden.

  • Deliver high-quality medical care and gain insights from data analytics.
  • As part of the HealthChannels family, you have access to a full suite of powerful practice optimization tools.
HealthChannels brings together leading healthcare and technology experts to offer an AI solution unlike any other. Our AI solutions combine over 15 years expertise from the industry leader in workforce optimization and documentation support with cutting edge research from one of the world's leading research institutions to create a secure, massively scalable platform designed by industry veterans from leading cloud computing companies.
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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