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Care Navigators

All too often, health systems assign overburdened clinical staff to provide patient navigation services to meet care goals. This strategy is in need of a redesign. As the healthcare industry evolves, so should care teams. We're here to help navigate the change.

Ushering in a new era of healthcare one patient at a time

Between digital documentation and administrative tasks, there’s little time left to focus on the critical strategies that are necessary for improving patient engagement and driving better health outcomes. That’s where CareThrough, a HealthChannels company, comes in. Our highly qualified patient navigators give clinical staff the freedom to finally focus on bigger issues like the quality of care and strategies to reduce system costs.
Our skilled Navigators understand the external influences and restrictions to care, while our training ensures each Navigator is equipped to go the extra mile. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. Providers report increased job satisfaction from improved efficiency, and knowing their patients have better access to care teams.
Increase patient satisfaction with follow-up
Define additional measures to ensure patient referrals remain in network
Educate patients about medications
Identify and predict vulnerable populations to direct at-risk patients to primary and low-acuity care options

How It Works

Work restrictions and time demands make it nearly impossible to attend to sick patients, communicate with families, and coordinate post discharge care—let alone get through an ever-growing list of time-consuming ancillary tasks. By introducing patients to navigators, you can remove many of the most pressing burdens and free providers to work at the top of their medical licenses once again.

Navigators Ensure Patients Show-up for Referred Appointments by:

  • Match patient needs with community resources
  • Collaborate with the right organizations
  • Increase care coordination efforts

Keep your RNs doing what they do best.

  • Nurse CTAs reduce overtime hours for RNs
  • Are trained in nursing workflows to provide strategic support
  • Improve call bell times and patient satisfaction

Increase Access to Value Based Care

  • Provide non-clinical patient support to diverse populations
  • Ensure patient charts are updated with most recent contact information
  • Answer care plan questions and connect patients to in-network referrals
  • Reduce the number of canceled appointments
Navigating the healthcare system during a health challenge can be tremendously stressful for patients and their families. At CareThrough we utilize measurable navigation strategies to identify key areas of support and close care gaps. Our navigators guide patients through the clinical care and payer process with ease.
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.