COVID-19 Update: Read our messages to employees and clients


The COVID-19 pandemic has renewed many questions healthcare leaders have been asking for some time, and introduced new questions as they look to improve the delivery of care in this “new normal”:

  • Do we have a flexible clinical staffing model that can handle surges and volume declines in a cost efficient manner?
  • What are we doing to help our frontline nurses and physicians reduce burnout and focus on patient care?
  • How can I right-size staffing models to reduce premium pay and locum utilization?

These are just a few of the questions we hear from our partners. The many challenges that faced healthcare leaders before are still on the rise. Shrinking margins, provider burnout, increasing administrative and regulatory burdens – the list goes on.

Now more than ever, healthcare leaders are looking to adopt agile and unique innovations that can help address these challenges so care teams can run more efficiently and deliver more patient-centric care.

We appreciate the opportunity to think through best practices with our partners. As part of our Care Team Excellence & Innovation thought leadership series, we have developed a comprehensive toolkit that highlights nine of these strategies: Redesigning the Care Team: Strategies to Optimize the Delivery of Care After COVID-19.

We welcome the opportunity to discuss these strategies with you after you've had a chance to review the toolkit. Feel free to share your information above, or reach out to us at

Key Areas of Opportunity for Healthcare Organizations

The Redesigning the Care Team toolkit introduces strategies that examine four key areas of opportunity for healthcare organizations:

A hybrid healthcare delivery system
Rethinking telehealth support strategies
A flexible, top-of-license clinical staffing model
Revenue cycle enhancement will be front and center

9 Care Team Redesign Strategies for COVID-19 Recovery

The toolkit examines the following nine strategies to help care teams run more efficiently and for patient-centric care across the care continuum:

Strategies for a Top-of-License Clinical Staffing Model in Acute Care Settings

  • Rethinking the Staffing Model in Lieu of COVID-19 Impact
  • Care Navigation Support to Increase Compliance and Connect to In-Network Care
  • Redistribute Clerical Duties to Enable Clinicians to Work Clinically
  • Next Generation ICU Provider Support with Ambient Mobile Technology

Strategies for Ambulatory and Post-Acute Providers

  • Pivoting between In-Person and Virtual Visits
  • Optimizing Ambient, Virtual, and In-Person Scribe Support
  • Leveraging Time Driven Activity Based Cost Models
  • Embedding the Pre, During, and Post Visit Care Team Assistant Strategy
  • Additional Questions that Are Being Asked Today

This toolkit is part of HealthChannels’ Care Team Excellence & Innovation series. HealthChannels is introducing additional executive briefs, case studies, webinars and other resources aimed at care team innovations in a post-COVID-19 environment. To learn more, visit the HealthChannels Learning Center.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.