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Referral Management

The traditional patient referral process results in more work for already burdened physicians, and poor patient experience. This inefficiency results in lost revenues for health systems seeking to keep patients satisfied and within their network. Our solutions allow the patient to have a hassle-free experience in getting to the right provider to receive quality care.

Minimize the Number of Patients Referred Out of Network.

Siloed and ineffective communication between clinical teams during the referral process impacts health systems and risk-bearing networks to the tune of millions of dollars in lost annual revenue. Our interactive communication tool leads to better compliance with follow-up appointments to ensure quality throughout the care continuum by keeping patients within the appropriate network of care.
With real-time, in-app communication, care teams can view provider availability and schedule the appointment before the patient leaves the clinical setting. Studies show that patients are 60% more likely to make their referred appointment if it is scheduled in the clinical setting. With a strong focus on point-of-care referral management, your patients will benefit from hassle-free referrals, ensuring a more pleasant experience and less work for providers.
Improved Revenue: Increases physician engagement and revenues.
Care Coordination: Improves care coordination, including clinical data sharing, to improve patient outcomes.
Patient Access: Increases patient access to targeted in-network doctors.

How It Works

Our platform supports major healthcare organizations, clinics, physician groups and the at-risk payer networks in which they participate. Referrals at the point-of-care leads to enormous benefits for providers and their patients.

With our in-office referral platform, check availability and accepted insurance before scheduling with a specialist. Providers keep more referrals in-network while delivering a more pleasant experience for patients.

Before the scheduled follow-up appointment, Navigators send a reminder to patients promoting increased compliance. With HealthChannels, overburdened care teams have the ability to schedule quick and efficient referrals.

Our solutions balance all aspects of the referral workflow to meet the needs of patients, providers, and payers across a variety of networks and EMR systems. With next-generation technology, we deliver on network integrity and quality care goals.
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.