September 13, 2019
ScribeAmerica: A Unique and Valuable Opportunity
By Nick Hamilton

We regularly profile current and former team members (AKA our HealthChannels Alumni) on ScribeCorner.com. Visit ScribeCorner now for the latest stories, and sign up for our quarterly Alumni newsletter if you want these employee profiles, company updates and more delivered to your inbox!

My journey with ScribeAmerica started typically but quickly developed into an experience that I could not have imagined. I applied for a position shortly after I graduated college in 2014 and moved back home, in the hope of gaining some experience in the medical field to help me figure out what to do with my life. Fortunately, there was a new site being implemented in the area, and I was hired and trained quickly. As I was one of their first hires, I had the opportunity to become one of the chief scribes at that site shortly thereafter. My position as a medical scribe was my first “real” job, and within a couple of months I had a management position that made me at least partially responsible for quality assurance, hiring, training, scheduling, and so much more. I worked at my original site for approximately 1 year and learned so much during that time, but I knew that I would be with the company for at least one year longer and I was eager to continue to learn and grow. As such, I applied to become a travelling Project Manager (formerly Junior Project Leader) and assumed that role around 1 year after my initial hire date.

My first assignment was only a couple of hours from home and was another emergency medicine site. Since I was now a part of the implementation team, I got to be involved in the initial meeting and became the main point of contact for our client. I was fortunate to have chief scribe experience, as many of those duties were very similar to the expectations of my role as a Project Manager. This first implementation lasted 4-5 months before I was pulled away to help set up a new site at my first new specialty, in a Long Term Acute Care Hospital. This presented a whole new set of challenges, but the first was that I essentially was able to lead the initial meeting with the client this time. Afterwards, due to my experience, I was essentially responsible for conducting the implementation independently, though with regular check-ins with my supervisors. This process has repeated over the past few years, and to date I have worked in nine specialties with nine different clients in five states through my time as a travelling implementer. I will also be entering medical school in the fall with 15,000-20,000 patient encounters documented in those various specialties during my tenure as a scribe. I will be leaving the company as a Senior Project Manager, after being hired as a regular medical scribe just fewer than four years ago.

Very few employers could have possibly offered me the opportunities and experiences that was afforded to me during my time with ScribeAmerica. At the age of 23, I was given the opportunity to independently travel throughout the country, living in corporate housing and experiencing places I otherwise likely never would have been. Since that time, I have been able to do things that few other people my age can claim; I have been responsible for leading meetings with hospital CEOs, recruiting (sometimes under difficult circumstances), hiring and training numerous scribes, independently troubleshooting many different problems, and so much more. I can’t say that it was all easy, but I know that these experiences will undoubtedly benefit me in my personal and professional life in the future.

If you are reading this and already a ScribeAmerica employee, I hope you find your time with the company as beneficial as I have. I know that there are difficulties that come with any position, but I hope you reflect on the opportunity that you have before you. I would also recommend that you keep yourself aware of the possible positions that may ScribeAmerica has to offer, as they can provide life-changing opportunities if you are interested in them. For anyone reading this who is debating whether or not to apply, I wholeheartedly encourage you to do so if you are interested in any field of medicine at all. I knew that I was going to enjoy being a scribe, but I could have never anticipated all of the experiences and opportunities that I have been afforded in these past years. I am very excited to begin the next chapter of my life as I move on to medical school, and I am very thankful to ScribeAmerica and the people that have been a part of this journey.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

LEARN MORE AT CARETHROUGH.COM
TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

LEARN MORE AT SCRIBEAMERICA.COM
Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

LEARN MORE AT SCRIBEAMERICA.COM
Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

LEARN MORE AT CARETHROUGH.COM
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

LEARN MORE AT QUEUELOGIX.COM
Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

LEARN MORE AT QUEUELOGIX.COM
Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM