Shift to Value

As the healthcare landscape rapidly evolves, previous fee-for-service models are being replaced with value based frameworks. Providers, once reimbursed for how many patients seen, are now tasked with documenting how well they care for their patients. 

With this shift from volume to value, care delivery and decision making have taken a turn towards patient preferences. Encounters at the point-of-care alone are no longer the main focus, instead, hospital systems are required to review the entire patient cycle, from the moment an appointment is scheduled, to discharge and beyond. 

The shift benefits patients and providers alike. Although launching a value-based care framework can be daunting, leading health systems have partnered with HealthChannels to develop 360 degree solutions to improve performance on the metrics that matter. While provider burnout remains an epidemic, an analysis of the entire care team workflow leads to opportunities for optimization that in turn, support top-of-license performance and better care delivery. 

From documentation burdens to long shifts due to staffing shortages, care teams often lack the bandwidth to produce measurable results on value-based goals. Managing the transition from fee-to-service doesn’t have to be complicated, or costly. At HealthChannels we provide data-driven solutions to demonstrate the levels of care for accurate reimbursement. CareThrough AI Chatbots allows care teams to communicate directly with patients via text messaging. From directions to the facility to payment options. Artificial Intelligence in the clinical setting not only builds value-based capabilities, but also drives down costs.  

With patients, providers and care teams working together across the care continuum, health systems can personalize care for the populations they serve. Transforming health systems takes identifying gaps in care and our strategists support thousands of health systems address their concerns and develop next-generation solutions. Whether a TeleScribe program fits the unique challenges of your practice or the addition of an on-site Care Team Assistant would drive results, connect with HealthChannels for continuous guidance and unparalleled support.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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