Improve the Patient Experience

Healthcare in America is becoming more consumer focused than ever, with more choices securely placed in patients’ hands. As patient satisfaction surveys and rating systems directly impact revenue, the onus has traditionally been placed on providers to keep patients content and in network.

Drive engagement for better health outcomes

At HealthChannels we partner with leading organizations to ensure patients play an integral role in their care. Through our solutions, care teams seamlessly deliver critical information and monitor care plan adherence. When you improve the clerical side of healthcare, amazing things happen to the clinical components. Patient wait times go down, satisfaction goes up and overburdened physicians rediscover the joy of practicing at the tops of their medical licenses.
HealthChannels exists to help organizations of all sizes accomplish all of this and more. From hospitals and emergency departments to private practices and rural healthcare systems, our four channels—ScribeAmerica, CareThrough, QueueLogix, and SoundLines—facilitate better patient experiences through cutting-edge solutions.
Ready to learn more?
Visit each of our verticals to find out more on how HealthChannels can help serve your individual needs
ScribeAmerica
  • Trains highly-skilled medical scribes to manage EMR documentation and related tasks, allowing doctors to return to their patients’ bedsides unfettered by ancillary duties
  • Removes technology barriers between patient and provider
  • Provides point-of-service patient engagement tools to benchmark, assess and improve the experience from appointment bookings to visits and beyond
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CareThrough
  • Leverages point-of-care survey tools to facilitate faster service recovery with dissatisfied patients
  • Alerts care management teams to specific patient needs as they arise
  • Improves communications between patient, provider and medical staff
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QueueLogix
  • Gives providers more time with patients and less time in charge capture areas
  • Connects medical coders to medical staff and scribes in real time to support smooth, seamless patient interactions
  • Automates and streamlines back-office procedures, empowering physicians to focus all of their energies on caring for patients
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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

LEARN MORE AT CARETHROUGH.COM
TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

LEARN MORE AT SCRIBEAMERICA.COM
Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

LEARN MORE AT CARETHROUGH.COM
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

LEARN MORE AT QUEUELOGIX.COM
Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

LEARN MORE AT QUEUELOGIX.COM
Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM