Optimize Your Workforce

If you’re looking for a better way to make your practice as productive and profitable as possible, HealthChannels can help. Through our four channels—ScribeAmerica, CareThrough, QueueLogix, and SoundLines—we offer a full suite of solutions to help healthcare organizations of all sizes operate more efficiently while offering the highest level of value-based care.

Prevent burnout and increase practice productivity

At HealthChannels, our best practices for care team workflows were developed over 15 years of leading the industry and introducing new trends. From evolving the role of the medical scribe to include strategic ancillary support, to developing robust technological solutions for increased efficiency across specialties, our process maximizes productivity while reducing burnout.
We hire and train a highly-skilled workforce with a passion for enhancing healthcare delivery. With advanced technology, gain real-time visibility into key metrics to reduce the busywork that stalls efficiency. Our aim is to transform care teams and return providers to the practice of medicine. Through our data-driven approach, we automate routine tasks and speed outdated processes.
Ready to learn more?
Visit each of our verticals to find out more on how HealthChannels can help serve your individual needs
ScribeAmerica
  • Improves clinical workflows by removing administrative duties and allowing team members to practice at the tops of their licenses
  • Equips ambulatory providers with the information and assistance needed to increase patient access and reduce appointment wait times
  • Relieves overburdened physicians of overtime and “off” hours devoted to completing documentation
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CareThrough
  • Offers everything needed to streamline the registration and discharge processes
  • Equips practices with specialized care navigators dedicated to improving communication between healthcare teams and patients
  • Ensures immediate response to patient complaints to ensure service recovery and increase patient engagement
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QueueLogix
  • Reduces query rates
  • Improves accuracy and specificity of charts
  • Streamlines billing process
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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

LEARN MORE AT SCRIBEAMERICA.COM
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

LEARN MORE AT CARETHROUGH.COM
TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM