Full Suite of Solutions for Better Healthcare Outcomes

Today’s healthcare industry is riddled with complexities. Software that’s difficult to use. Data that isn’t actionable. Technology solutions that fail to communicate with one another, care management practices that hinder rather than help…and the list goes on.

It’s time to get back to basics. In this era of overly-complicated products and processes, all you really need are three channels—the ones that keep humans at the heart of healthcare.

With 25,000 employees across 50 states, HealthChannels provides everything your practice needs to revolutionize how healthcare is delivered. For years, you knew us as ScribeAmerica. What started as the nation’s most-used medical scribe company has grown into a group of three distinct, highly-specialized companies. Together, these “channels” enable providers to improve clinical outcomes by providing highly-skilled clerical support for EMR documentation, patient engagement, medical coding and so much more.
ScribeAmerica is the nation’s largest and most frequently used medical scribe company. For more than a decade, our medical scribes have spared tens of thousands of physicians across the nation from millions of hours’ worth of digital documentation—all while helping practices earn prestigious Press Ganey Summit and Stuart Fleming Patient Safety awards.
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CareThrough is the 360° care management solution for improving quality of care, patient engagement and financial outcomes. Our highly-skilled care navigation coordinators work on your behalf to identify at-risk patients and improve the entire patient experience, leading to better health results and decreased costs.
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Healthcare Demands Change Constantly. QueueLogix Keeps You up to Speed with Data-Driven Solutions. Imagine an environment where time with patients expands rather than shrinks, where coding happens in real-time instead of days after discharge and where accurate billing takes minutes instead of hours. You’ve just pictured a practice powered by QueueLogix.
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Comprehensive Artificial Intelligence for Your Practice’s Needs: SoundLines aggregates clinical data from across the care continuum to streamline documentation, improve overall revenue cycle operations, and empower care team management.
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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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