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Ushering in a New Era of Healthcare, One Patient Experience at a Time

CareThrough is the 360° care management solution for improving quality of care, patient engagement and financial outcomes. Our highly-skilled care navigation coordinators work on your behalf to identify at-risk patients and improve the entire patient experience, leading to better health results and decreased costs.

In other words: We handle all the tedious, tiresome tasks that can hold the key to unlocking the best possible outcomes amid the many challenges of value-based healthcare. Our population health management strategies include:

  • Identification and management of at-risk patients
  • Monitoring of care gaps for closure
  • Follow-up with patients for next steps
  • Strategies for keeping referrals in-network
  • Patient alert notifications to care teams

The technology exists. But does your clinical team have the time and energy to learn it, master it and make it people-friendly? The CareThrough specialists do, and they’re skilled at leveraging high-tech solutions to produce positive patient-provider relationships.

Enhancing the Entire Patient Experience, One Encounter at a Time

For many of America’s healthcare systems today, the unfortunate reality is that most providers are being crushed under the weight of ancillary duties. Practices are struggling to meet seemingly impossible demands—everything from increased mandates to decreased reimbursements—while simultaneously working to improve the overall patient experience.

CareThrough relieves these burdens, thereby empowering physicians to practice at the tops of their medical licenses so the right care can be delivered at the right cost and time, every time. From callbacks and ongoing patient communication to follow-up scheduling and sophisticated engagement tools, CareThrough handles it all. As a result, practices are adequately prepared to deliver more efficient, effective and enduring treatments.

Best of all: Having an expert care management coordinator in your corner quickly creates ripple effects that benefit the entire practice. Decreased readmission rates, improved star ratings and reduced healthcare costs are just a few of the many advantages of working with CareThrough.


We’re here for your shift to value.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.