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April 24, 2018
Value-Based Reimbursement: The Resources and Elements that Lead to Success

For healthcare facilities, transitioning from traditional fee-for-service models to value-based care is like committing to a grueling physical fitness program. At first it’s bound to hurt a bit, but the effort is going to pay off. And the sooner you start, the better off you’ll be.

Value-based care is slowly but surely becoming the norm. But embracing the change may require providers to sacrifice profits, at least in the short term. Furthermore, no one can say with certainty how long it might take a given hospital to reverse the trend — to begin to grow revenue through value-based reimbursement at a faster pace than it loses traditional fee-for-service revenue.

What is certain is that providers who don’t adapt will be left behind. That’s according to Laura Kaiser and Thomas Lee, MD, who, writing in the Harvard Business Review, add that they see “a compelling business case for acting now to achieve value-based care without worrying about when the market will make the shift.”

Long-term strategy

Ms. Kaiser, Executive Vice President and Chief Operating Officer of Intermountain Healthcare, and Dr. Lee, a Harvard professor and Chief Medical Officer at Press Ganey, cite four instances of providers who’ve made the plunge. “In all four examples, the organizations’ short-term financial hits were real and painful,” they say. “Nevertheless, we don’t consider these efforts to be acts of charity, but acts of strategy.”

One example: At Mayo Clinic, surgeons who perform lumpectomies or partial mastectomies invest expensive extra time in the operating room to work with the facility’s pathology lab, and determine right then and there whether they’ve removed all the cancer. If they haven’t, they can immediately extend the surgical excision. The approach eliminates about 96% of repeat lumpectomies. Surgical costs are higher, and there’s less revenue to be earned from follow-ups, but overall, medical costs are reduced, and patients get peace of mind more quickly.

Three keys

Granted, stress Kaiser and Lee, short-term losses in the interest of long-term gains are easier to stomach when organizations have financial stability, positive relationships with physicians and advanced information systems.

But the needed investment, they add, is as much in leadership as it is in dollars.

Ultimately, providers are more likely to succeed if they recognize and manage the full continuum of care, focus on both prevention and intervention, and use evidence-based practices to ensure appropriate utilization.

More ingredients

When researchers for the American Hospital Association interviewed leaders at seven hospitals and health systems that were moving forward with the transition, several keys to success emerged, depending, in some cases, on the type of model being used (shared savings, bundles, shared risk or global capitation). Among those noted were:

  • Buy-in on the part of physicians and clinical leadership
  • A culture that’s aligned with organizational structures
  • Control throughout the care continuum, since providers are responsible for outcomes and costs even after patients are discharged
  • An understanding of population health and quality measures (so value-based reimbursement contracts can be better negotiated)
  • Affiliation and participation agreements with providers
  • Clinical protocols and coordinated workflow processes, especially in relation to discharge planning
  • Quality and utilization benchmarks and standards
  • Quality improvement and chronic disease management programs (since patient engagement is extremely important)
  • Registries and performance dashboards that track and report quality targets, and are accessible to all network providers
  • Technology capable of risk-stratifying patients and identifying high-cost patients, as well as being able to report and analyze quality, utilization, and financial metrics

Ultimately, the new paradigm is about eliminating waste, improving quality, and reducing costs. Payers can be expected to be attracted to the hospitals that are among the top performers. They’ll urge their members to use those high-performing facilities and incentivize them to do so. Patient volume will be the key to overcoming the initial loss of revenue.

Help is available

Moving from quantity of patients to quality of care is less daunting with assistance from CareThrough, which has leveraged more than 30-million patient encounters to help providers make the transition.

CareThrough’s expert care team assistants specialize in engaging patients to ensure that the right information is always recorded and conveyed; removing barriers, such as income, insurance, accessibility and availability; and coordinating care at every stage with regular check-ins and coaching.

Value-based care requires an entirely new way of thinking. Managing all the moving parts can be taxing and time-consuming. CareThrough eases the burden by identifying at-risk patients, closing gaps in care, and providing ongoing population health management services.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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