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Outpatient Services

When patients need access to care outside of the hospital setting, reducing wait times and managing volume is critical. Scribes and CTAs transform work-flows to meet daily outpatient challenges. With comprehensive AI solutions, learn how to optimize your practice.

The key to success in the outpatient setting comes down to customization.

Our outpatient scribe program meets the demands of individual provider preference, while never losing sight of the big picture. Optimizing work-flow and reducing care team clerical burden is especially important for outpatient providers in today's healthcare environment. That's why we have expanded training and implementation to over 100 specialties and subspecialties.
1
Increase patient access to care.
3
Decrease number of non-billable encounters.
2
Manage seasonal fluctuation in patient census without adding an additional provider.
4
Save time per patient encounter.
5
Complete clinical Information in real-time.
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Impact RAF scores and improve billing.
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Reduce time spent charting.
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Impact patient care and increase satisfaction scores.
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Compare provider satisfaction surveys post scribe implementation.
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Assist with backlogged documentation encounters.

How it Works

To achieve measurable results, our team closely monitors progress from the first day of implementation.

Together, we improve the effectiveness of your outpatient providers.

  • Identify opportunities for improvement
  • Support the transition to a medical scribe program
  • Define KPIs and goals
  • Train scribes to meet outpatient specialty-specific needs
Together, we improve the effectiveness of your outpatient providers.

Our goal is to increase effectiveness and mitigate risk with our integrated approach.

  • Work on-site with outpatient administrators
  • Review metrics including cost and quality
Our goal is to increase effectiveness and mitigate risk with our integrated approach.

Our process ensures scribes are ready for the non-stop Outpatient environment.

  • Step 1: Demanding classroom training
  • Step 2: Training shifts with senior level scribes
  • Step 3: Continuous and Regular Reassessment
Our process ensures scribes are ready for the non-stop Outpatient environment.
Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM