COVID-19 Update: Read our messages to employees and clients

COVID-19 UPDATE

Dear Valued Partner

The spread of the coronavirus (COVID-19) is impacting countless individuals, businesses, financial markets, health systems and, increasingly, our daily routines. During this time of uncertainty, we want to assure you that HealthChannels and its family of Companies remain focused on protecting the health of our people while ensuring that we continue to strive to provide full service to our partners.

We are taking all necessary and reasonable steps to provide uninterrupted service to you as we collectively navigate this dynamic situation. We have prioritized above all else protecting the health of our 22,000+ scribes and managers across the United States, Canada and Australia. Our IT infrastructure and growing Telehealth platform allows us to provide seamless delivery of services on a remote basis, and we are working to enhance our already robust information security and cyber-security systems.

As we support our evolving healthcare partners’ needs, we recognize that we have a social responsibility to keep our people healthy but at the same time assist you to navigate COVID-19 amid an already strained healthcare system. To that end, here are some ways our partner health systems are making the most of their scribes:

  • First, freeing your providers from administrative tasks so they can remain alert, focused, and work top of license as their workloads increase
  • Improving system capacity by coordinating patient flow in conjunction with triage staff
  • Alerting providers of COVID-19 Coding Guidelines from CMS to ensure appropriate billing and coding for all patients in the aftermath of the pandemic
  • Assisting support staff with the monitoring and protection of supplies in the clinic or emergency department

Our staff is flexible and eager to help with the preparation and deployment of your emergency preparedness plans. While school closures have impacted availability of scribes in some areas, we are finding a larger number of students eager to open their schedules and work overtime to assist to your doctors and nurses.

We greatly appreciate the response of our partner health systems in providing our scribes with the appropriate PPE and treating them as valued members of the care team. The scribes have been advised not to enter the rooms of patients with respiratory symptoms and risk factors for COVID-19 unless PPE is available, but will be ready to take dictation from providers outside the room. Our goal in this directive is to protect the health of our scribes with minimal impact to workflow, and also to decrease the number quarantines, so we can continue to support your staff long-term.

Please let us know how our staff can help, and we will continue to keep you informed of any impact COVID-19 may have on the staffing and scheduling of scribes in your facility.

Within HealthChannels, we are, among other actions, prohibiting all non-essential business travel, holding meetings by videoconference whenever possible, postponing certain meetings and events, and asking members of our HealthChannels family to take whatever additional cautionary measures they need to maintain their health. We want our team to be safe but available to serve your needs whenever those needs arise.

We appreciate your trust and partnership as we navigate these unprecedented times together.

 

Dr. Michael Murphy

Michael Murphy, MD, CEO HealthChannels

If you need to consider alternative ScribeAmerica services due to COVID-19, please view the PDF below for available options.

ADDRESSING COVID-19

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

LEARN MORE AT CARETHROUGH.COM
TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

LEARN MORE AT SCRIBEAMERICA.COM
Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

LEARN MORE AT SCRIBEAMERICA.COM
Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

LEARN MORE AT CARETHROUGH.COM
Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

LEARN MORE AT QUEUELOGIX.COM
Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

LEARN MORE AT QUEUELOGIX.COM
Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM