Enhance Your Revenue Cycle

When front-office administrative staff document patient encounters, and then send the information to back-office personnel for coding and billing, sometimes things go smoothly. All too often important processes are delayed by downcoded or overdue charts, outdated spreadsheets, a lack of software integrations.

RCM solutions to speed reimbursement

Don't let outdated systems prevent providers from closing care gaps and linking healthcare claims to actual, real-time healthcare. As if the transition to value-based care wasn’t challenging enough, providers are now faced with the seemingly impossible task of remaining productive and profitable in an environment that’s riddled with constantly-changing demands.
If this sounds familiar, HealthChannels offers a way out of the chaos. With experts to reduce RCM complexity, combined with our full suite of revolutionary solutions—offered through ScribeAmerica, CareThrough, QueueLogix, and SoundLines—streamline disparate processes into workflows that optimize revenue cycle management like never before.
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Visit each of our verticals to find out more on how HealthChannels can help serve your individual needs
ScribeAmerica
  • Dramatically improves completion and closure chart rates by equipping physicians with highly-skilled medical documentation experts
  • Helps providers experience significant case mix index (CMI) increases through timely, accurate electronic medical records
  • Supports clinical documentation improvement (CDI) team operations by providing faster access to more thorough patient documentation
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CareThrough
  • Decreases readmission rates through support for integrated discharge planning, patient follow-up and care management activities
  • Improves patient engagement by supporting integrated care coordination and educating care teams
  • Identifies high-risk patients by targeting gaps in the closure of care
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QueueLogix
  • Enables providers to gain a comprehensive view of all revenue cycle operations and quickly identify opportunities for improvement
  • Accelerates turnaround times from patient encounters to actual billing, leading to significant reductions in days sales outstanding (DSO)
  • Allows key stakeholders to more effectively align goals, key performance indicators (KPIs) and other critical metrics
  • Greatly reduces incidents of missed revenue opportunities—such as vacation-caused backlogs and downcoding—by providing continual access to outsourced experts
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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM