HealthCare Systems

We deliver on key components to build resiliency for today’s constantly changing healthcare landscape. Our program designs unlock organizational potential with a comprehensive framework to align action to impact. With 25,000 employees across America, we offer a full suite of collaborative solutions—medical scribing, care coordination, real-time coding, artificial intelligence and more.

End-to-end support for all of your office needs, all at the same time.

Thousands of organizations benefit from partnering with HealthChannels team of experts to overcome operational challenges. Meaningful use, EMR documentation, decreased reimbursements, population health management hardships…such are the demands straining healthcare systems today. From driving patient engagement to bolstering care team efficiency, our solutions streamline redundant processes across the care continuum.
HealthChannels improves clinical outcomes by providing the highly-skilled clerical services and ancillary support doctors so desperately need. Each channel is dedicated to a specific set of innovative, data-driven services. Together, ScribeAmerica, CareThrough, QueueLogix, and SoundLines are paving the way for the next-generation of precision care.
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Each channel is dedicated to addressing key issues impacting the healthcare industry. Together, our four subsidiaries pave the way for the next generation of care delivery.
ScribeAmerica
  • Emergency departments
  • Inpatient physicians
  • Outpatient practices
  • Post-acute providers
  • Remote and rural healthcare systems
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CareThrough
  • Registration and discharge planning support
  • Care navigation and population health management
  • Provider and patient engagement
  • Streamlined patient access and scheduling
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QueueLogix
  • Optimized revenue cycles
  • Faster patient throughput
  • Reduced billing cycles
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SoundLines
  • Comprehensive artificial intelligence for your needs
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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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TeleScribe Services
Providers with limited space or in need of increased privacy on behalf of their patients have valuable documentation support through our real-time video TeleScribe program. Healthcare sites in rural settings also benefit from our unrivaled offsite resource for optimized efficiency and tackling administrative burdens.

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Care Team Assistants
Our team of experts have developed innovative strategies from the industry insights gained from nearly two decades of healtchare leadership to improve care team performance. A tailored, next-generation CTA Program extends your ability to support patients throughout their care journey.

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Care Navigators
As healthcare business models evolve, so should care teams. Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Revenue Cycle Management
Transition Revenue Cycle Management into the modern age with a suite of software tools that will transform your billing and coding processes. Transact at lightning speed, with increased transparency and decreased siloes. The QueueLogix software application seamlessly integrates with existing EMRs to ensure the clinical activities and back-office operations are well aligned, monitored and successful.

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Referral Management
Minimize the number of patients referred out of network and provide a hassle-free experience for patients. With our referral management solutions, CTAs can check provider availability, insurance requirements and book an appointment for your patient at the point of care. Increase follow-up appointment compliance and preserve network integrity.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

LEARN MORE AT SOUNDLINES.COM